Family and Tenancy Support Officer
(Thrive Housing)

Thrive Domestic Abuse Services (Thrive) is an established and well respected organisation delivering support and services to women and families impacted by domestic abuse.

Your role will be to work within Thrives Housing Project to identify and address support needs of individuals and families who are survivors of domestic abuse and reside within Thrive Housing accommodation. You will provide high quality tenancy management support with a specific emphasis on providing practical and emotional support. You will have a good understanding of the risks and support needs of families experiencing domestic abuse, an ability to make service intervention decisions and experience of working with individuals who have multiple and complex needs. You will have experience of working within supported accommodation schemes which adhere to Fire, Health and Safety procedures and Psychologically-Informed Environment (PIE) principles.

You will be someone who can provide high level specialist support to service users, ensuring that service standards are excellent. You will model high quality practice in your work, ensuring that service user involvement and person centred approaches are embedded in the support that you give. You will have a good understanding of social housing and tenancy management support. You will lead on managing planned and reactive repairs and maintenance of Thrive properties ensuring quick turnaround on voids and lettings.

You will be key in recording accurate service outcome data for use in reports to funders and ensure that comprehensive records of outcomes and activities of the service are uploaded to our data management systems.